Shipping & Handling Policy​

What is the total delivery time for my order?

All orders are processed in 1-3 business days.

The estimated delivery time of your order depends on the shipping method that your product is being shipped with. Usually this takes between 7-14 days.

Delays might occur during peak season.

Which locations do you deliver to?

We ship all orders to anywhere in EU and UK. For the rest of the world please get in touch with us.

What locations are eligible for same-day delivery?

Currently we do not support same-day delivery.

How do I check the status of my order?

You will receive email notifications from as your order is being fulfilled. You may also track your order status on our Order tracking page.

What should I do if the tracking number I receive is not working?

We ensure our delivery alerts help you stay on top of orders. If the tracking number does not work, we recommend you try tracking with order number. Alternatively, you may contact our customer service team.

What can I do if I don’t receive my order?

If you don’t receive your order at the estimated time, it could mean either your order is delayed or is lost. You may contact our support team to know the exact location of your order.

What should I do if I receive a damaged item?

Refer to our Return & Refund Policy

What are the shipping timelines for international delivery?

International order delivery times may vary depending on your location. Usually takes between 7-14 working days.

IMPORT DUTIES AND TAXES 

It is important to note that customers living outside the European Union may incur local taxes and import duties, which may involve slight delays. The customer is solely responsible for the payment of any of these additional charges that may be imposed. These local fees are not included in the First Boutique invoice.

No additional taxes or customs duties are charged for articles that are shipped within the European Union. Prices and shipping costs include VAT and are thus listed as gross prices.